Frequently Asked Questions
Everything you need to know about shopping with Level 99 Games fashion.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. Since our apparel ranges from streetwear to high-performance athletic wear, we recommend measuring a similar item you own and comparing it to our charts.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Items marked as 'Final Sale' or 'Limited Edition' are not eligible for returns unless they arrive damaged.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping varies by destination but generally takes 10-15 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How should I care for my Level 99 garments?
To preserve the life of our premium fabrics and graphic prints, we recommend washing inside out in cold water and hanging to dry. Avoid using bleach or ironing directly onto printed designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you restock sold-out collections?
Many of our drops are limited-run and will not be restocked once sold out. However, core staples are replenished periodically. We recommend signing up for our newsletter to receive restock notifications.